Cancellation and Refund Policy

Welcome to Sonabook97.shop We are committed to providing high-quality digital ebooks and ensuring a smooth and secure shopping experience. Please review our cancellation and refund policy carefully, as it outlines the terms and conditions related to payments, refunds, and cancellations.

1. Order Cancellation Policy

Final Sale: Due to the instant delivery nature of digital products, all sales are considered final once the order is confirmed and the payment is processed.
We recommend reviewing your order carefully before completing the purchase.

2. Refund Policy

Eligibility for Refund:
Refunds will only be processed in cases of technical issues, such as:

Non-Delivery of the Ebook: If you do not receive your purchased ebook within 24 hours of payment, please contact us at support@sonabook97.shop. We will verify the issue and ensure prompt delivery of the product or a refund. Refunds for non-delivery will be processed within 3-7 working days after verification.
Duplicate Purchases: If you mistakenly purchase the same ebook more than once, email us at support@sonabook97.shop. After reviewing your request, we will process a refund for the duplicate charge if eligible.

Note: As digital products cannot be returned, we are unable to offer refunds for reasons other than the above-mentioned scenarios.

3. Special Refund Condition for Accidental Purchases

In the case of an accidental purchase made by you or a family member, you may request a refund within 24 hours of the transaction by contacting us at support@sonabook97.shop.
You will need to provide:

Proof of purchase
An explanation of how the accidental purchase occurred

Once the claim is verified and approved, the refund will be processed within 3-7 working days.

4. Refund Process

Verification and Processing: All refund requests will undergo a verification process to ensure the legitimacy of the claim. Once approved, Refunds will be processed within 3-7 working days and credited back to the original payment method used at the time of purchase. The refunded amount will be reflected in your account within 7 working days.
Refund Notifications: You will receive an email confirmation once the refund has been processed, along with an estimated time frame for the refund to reflect in your account, depending on your payment provider’s policies.

5. Exclusions

Refunds are not available for:

Ebook purchases that have been successfully downloaded or accessed.
Change of mind after the purchase.
Failure to read product descriptions and format specifications before purchase.

6. Payment Methods

We accept all major credit cards, debit cards, and other secure payment gateways available on our website. All transactions are processed through secure payment gateways that ensure your personal and financial information is protected.

7. Contact Information

If you have any questions or concerns about this policy or need assistance with your order, please contact us:

Email: support@@sonabook97.shop
Address: 225/B, SOOR SAROVAR, S/O H R SAXENA SOOR SAROVAR, Aligarh, Aligarh, Uttar Pradesh, 202001