Last Updated: [16/02/26]
Welcome to sonabook97.shop, operated by LIFE VOYGER SOLUTIONS.
This Cancellation Policy explains the terms under which an order placed on our website may or may not be cancelled.
1️⃣ Nature of Products
All products sold on sonabook97.shop are digital eBooks delivered electronically.
No physical products are shipped.
Delivery is completed via email, dashboard access, or direct download link.
Due to the instant and intangible nature of digital products, cancellation rules differ from physical goods.
2️⃣ Order Cancellation Before Payment
Customers may cancel their order anytime before completing the payment process.
If payment has not been successfully processed, the order will not be considered confirmed.
3️⃣ Order Cancellation After Payment
Once payment is successfully completed and:
The digital product has been delivered, or
The download link has been generated,
the order cannot be cancelled.
This is because digital products cannot be returned once accessed or delivered.
4️⃣ Exceptional Cases
Cancellation may be considered only in the following situations:
Duplicate payment made by mistake
Payment deducted but product not delivered within 24 hours
Technical system error preventing product access
In such cases, customers must contact support within 48 hours of the transaction.
5️⃣ Customer Responsibility
Before making payment, customers are advised to:
Carefully read the product description
Review pricing details
Ensure correct email address is entered
Review Refund Policy and Terms & Conditions
Once the digital product is delivered, cancellation requests will not be accepted.
6️⃣ No Physical Return
Since all products are digital:
There is no physical return process
No courier pickup or return shipping applies
📞 Contact Information
If you have any questions regarding this Cancellation Policy, please contact:
Website Name: sonabook97.shop
Legal Business Name: LIFE VOYGER SOLUTIONS
📧 Email: contact@sonabook97.shop
📞 Phone: +91 7563090356
⏰ Support Hours: Monday to Saturday – 10:00 AM to 6:00 PM (IST)
🔄 Policy Updates
We reserve the right to update or modify this Cancellation Policy at any time.
Changes will be reflected on this page with an updated revision date.