Last Updated: [16/02/26]
Welcome to sonabook97.shop, operated by LIFE VOYGER SOLUTIONS.
This Refund Policy outlines the conditions under which refunds may or may not be granted for purchases made on our website.
1️⃣ Nature of Products
All products sold on sonabook97.shop are digital eBooks delivered electronically.
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No physical products are shipped.
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Products are delivered instantly via email, dashboard access, or download link.
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Due to the intangible and non-returnable nature of digital products, refund policies differ from physical goods.
2️⃣ No Refund After Delivery
Once:
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Payment is successfully completed, and
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The digital product has been delivered or accessed,
the order becomes non-refundable.
Because digital products cannot be returned, we do not offer refunds after successful delivery.
3️⃣ Eligible Refund Cases
Refunds may be considered only under the following circumstances:
✅ Duplicate payment made by mistake
✅ Payment deducted but product not delivered within 24 hours
✅ Technical error resulting in inaccessible file (and issue not resolved by support)
All refund requests must be submitted within 48 hours of purchase.
4️⃣ Non-Eligible Refund Cases
Refunds will NOT be granted in cases such as:
❌ Change of mind after purchase
❌ Lack of understanding of product content
❌ Failure to read product description before purchase
❌ Incorrect email entered during checkout
❌ Incompatibility with user device/software
Customers are strongly advised to review product details carefully before purchasing.
5️⃣ Refund Process
If your case qualifies under eligible conditions:
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Email us at contact@sonabook97.shop
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Provide:
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Full Name
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Registered Email Address
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Transaction ID
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Screenshot of payment confirmation
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Clear explanation of the issue
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After verification:
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Approved refunds will be processed within 7–10 business days.
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The refund will be credited to the original payment method.
6️⃣ Processing Time
Refund processing time may vary depending on:
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Payment gateway processing time
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Bank processing time
We are not responsible for delays caused by banking institutions.
7️⃣ Chargebacks & Disputes
Initiating a chargeback without contacting support first may result in:
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Permanent restriction from future purchases
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Legal action in case of fraudulent disputes
We strongly encourage customers to contact support before filing any dispute.
📞 Contact Information
For any refund-related queries, please contact:
Website Name: sonabook97.shop
Legal Business Name: LIFE VOYGER SOLUTIONS
📧 Email: contact@sonabook97.shop
📞 Phone: +91 7563090356
⏰ Support Hours: Monday to Saturday – 10:00 AM to 6:00 PM (IST)